At The Eastern Packaging, we understand that there may be situations where you wish to return a product or cancel an order. To assist you, we have established a clear and customer-friendly policy. This policy applies to all orders placed with The Eastern Packaging and does not interfere with any legal rights you may have under Consumer Protection Acts.
As our products are custom-made based on your specific instructions and requirements, we recommend carefully reviewing all details before placing an order. If you receive products that are faulty or do not match your specifications, please notify us within 3 working days of receiving your order by sending feedback to info@theeasternpackaging.com.
If a defect is determined to be the company’s fault:
The Eastern Packaging will make the final decision regarding the defect and its responsibility.
If the defect is found to be due to customer error, and you still wish to request a refund:
Once you approve the proof, your order is forwarded to the press department for processing.
Cancellation requests must be submitted within 12 to 24 hours of proof approval.
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The Eastern Packaging provides premium custom boxes and packaging solutions designed to your exact needs. With a highly qualified and supportive team, we ensure competitive prices, fast turnarounds, low MOQs, free delivery, and exceptional customer service.
E: info@theeasternpackaging.com
A: 11660 Western Ave, Stanton, CA 90680, United States
P: +1-888-404-8859
