Using The Eastern Packaging website signifies your acceptance of this Privacy Policy. Protecting the privacy of our website users is our top priority. Any information we collect for order processing and customer support will not be shared with third parties. We use this information solely to fulfill customer orders, handle shipping requests, and maintain communication with our clients.
The Eastern Packaging website is not intended for children. We do not collect data from individuals under the age of 16. By using this website, you confirm that you are of legal age to place orders or provide personal information. If you believe we have collected data from a child under 16, please contact us to have it removed.
We may collect personal data, including:
We process your personal data for purposes such as managing customer accounts, fulfilling orders, processing payments, providing updates about products and services, improving our website and services, and ensuring security and fraud prevention.
We may share your personal data with:
We retain personal data as long as necessary to fulfill legal obligations and meet the purposes for which it was collected.
We use cookies to enhance user experience, including analytics cookies for tracking website visits and functional cookies for system preferences. Users can manage cookie settings through their browser.
Depending on your location, you may have rights including:
To exercise your rights, contact us via the information provided below.
We employ encryption, firewalls, and industry-standard practices to safeguard your data. Payment details are securely processed through PCI-DSS-compliant systems.
Your data may be transferred and processed outside your jurisdiction. We ensure adequate protection through contractual clauses and seek your consent where necessary.
This policy may be updated periodically. Please revisit this page to stay informed about any changes.
At The Eastern Packaging, we understand that there may be situations where you wish to return a product or cancel an order. To assist you, we have established a clear and customer-friendly policy. This policy applies to all orders placed with The Eastern Packaging and does not interfere with any legal rights you may have under Consumer Protection Acts.
As our products are custom-made based on your specific instructions and requirements, we recommend carefully reviewing all details before placing an order. If you receive products that are faulty or do not match your specifications, please notify us within 3 working days of receiving your order by sending feedback to info@theeasternpackaging.com.
If a defect is determined to be the company’s fault:
The Eastern Packaging will make the final decision regarding the defect and its responsibility.
If the defect is found to be due to customer error, and you still wish to request a refund:
Once you approve the proof, your order is forwarded to the press department for processing.
Cancellation requests must be submitted within 12 to 24 hours of proof approval.
We use cookies to enhance user experience, including analytics cookies for tracking website visits and functional cookies for system preferences. Users can manage cookie settings through their browser.
