At The Eastern Packaging, we understand that there may be situations where you wish to return a product or cancel an order. To assist you, we have established a clear and customer-friendly policy. This policy applies to all orders placed with The Eastern Packaging and does not interfere with any legal rights you may have under Consumer Protection Acts.
As our products are custom-made based on your specific instructions and requirements, we recommend carefully reviewing all details before placing an order. If you receive products that are faulty or do not match your specifications, please notify us within 3 working days of receiving your order by sending feedback to info@theeasternpackaging.com.
If a defect is determined to be the company’s fault:
The Eastern Packaging will make the final decision regarding the defect and its responsibility.
If the defect is found to be due to customer error, and you still wish to request a refund:
Once you approve the proof, your order is forwarded to the press department for processing.
Cancellation requests must be submitted within 12 to 24 hours of proof approval.
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Our MOQ depends on the specific product line and your customization preferences. For more details regarding the MOQ for your desired packaging, contact our specialists. We aim to accommodate orders of all sizes to meet the unique needs of our customers, so feel free to get in touch.
Absolutely! Our team of professional designers is here to help you craft the perfect design for your custom packaging. We collaborate closely with you to ensure your packaging reflects your brand’s values and meets your product requirements. Best of all, our design assistance is completely free of charge.
Certainly! We provide a carefully curated sample kit featuring our best-selling products, giving you the opportunity to experience their outstanding quality firsthand. You’ll also receive a swatch book to explore various material and finish options for your packaging needs.
At The Eastern Packaging, you can find custom boxes in a variety of styles, sizes, shapes, and colors. We provide a comprehensive range of packaging solutions, from primary to secondary, tailored to meet all your specific needs.
We offer an extensive range of custom boxes, including corrugated boxes, rigid boxes, gift boxes, folding cartons, mylar bags, mailer boxes, and more. Each box is tailored to meet your exact specifications and packaging needs.
We offer a wide variety of materials in different thicknesses to suit your needs, including eco-friendly Kraft, heavy-duty corrugated, lightweight paperboard, cardboard, bux board, and rigid stock. To add a unique touch, we also provide metallic stock. For detailed information, feel free to connect with our material experts.
At The Eastern Packaging, you can easily connect with our experts via email or phone. Alternatively, fill out our online contact form, and we’ll promptly respond with answers to all your queries and assist you with your material selection needs.
Our production time typically ranges from 8 to 10 business days, depending on the order quantity and customization requirements. Once you complete your checkout, you’ll receive an estimated “in-hand” date for your order, ensuring clarity and convenience.
At The Eastern Packaging, we provide a comprehensive range of packaging solutions to cater to various industries and needs. From custom boxes, CBD boxes, mailer boxes, retail packaging, to specialized product packaging, we have options for every requirement. Our collection includes eco-friendly and sustainable materials, such as biodegradable and recyclable options, making us an ideal partner for businesses focused on sustainability. Additionally, we create custom boxes tailored to the unique needs of small businesses.
The Eastern Packaging provides premium custom boxes and packaging solutions designed to your exact needs. With a highly qualified and supportive team, we ensure competitive prices, fast turnarounds, low MOQs, free delivery, and exceptional customer service.
E: info@theeasternpackaging.com
A: 11660 Western Ave, Stanton, CA 90680, United States
P: +1-888-404-8859
